LED lamps guarantee

5 year guarantee

OSRAM LED lamps from LEDVANCE are well known for their first-class engineering, state-of-the-art thermal management, high-quality components, and systematic quality assurance. For all LED lamps operated according to LEDVANCE product and application specifications e.g. data sheets, application notes, compatibility lists, LEDVANCE is in the position to offer guarantee up to 25000 operation hours or 5 years whichever comes first. For product specified guarantee please refer to package or datasheet.


If a LED lamp completely fails (due to a product fault) within the guarantee period from the purchase date, the purchaser will receive a replacement free of charge. The faulty product must be sent to LEDVANCE authorized distributor along with the receipt and postage paid by the sender. This guarantee does not affect the statutory rights of the purchaser. LEDVANCE reserves the right to make the final decision on the validity of any guarantee claim. Therefore, it is necessary to return the defective LED lamp to LEDVANCE.


Conditions

  • Statutory guarantee claims are not affected by this guarantee and shall apply independent from it and in parallel.
  • Guarantee claims will be handled by the local LEDVANCE office in the relevant country.
  • Guarantee starts from the invoice date of the end user.
  • The claim must be submitted to authorized LEDVANCE DISTRIBUTOR with the proof of purchase and the filled complaint form.
  • The granted guarantee may only cover LEDVANCE lamps as delivered in the original packaging. The guarantee is limited to covering the product defects, additional damages are not covered by the guarantee.
  • The guarantee is only valid for properly stored and installed products operating according to the conditions specified in the product datasheet and product technical data.
  • The Guarantee applies only in case of a total failure exceeding the standard failure rate of 0.5% per 1000 operating hours.
  • Product failure due to acts of God, fire, civil disturbances and lightning are exempt of the guarantee.
  • The guarantee is suspended if the product is repaired or altered.
  • The product may only be replaced with the same or an equivalent product.
  • A replacement of the product is only possible if the whole lamp fails (the failure of a single LED chip is thereby excluded).

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